Refund Policy

Last updated: April 17, 2026

1. Overview

At REMITNIX, we strive to ensure every transaction is completed successfully. This Refund Policy outlines the conditions under which refunds may be issued for transactions made through our platform, including utility bill payments, mobile recharges, wallet top-ups, travel bookings, and cross-border gift transfers.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Failed Transactions: If a payment is deducted from your account or wallet but the service provider (e.g., Nepal Electricity Authority, telecom operator) does not receive the payment, a full refund will be initiated automatically.
Duplicate Payments: If you are charged more than once for the same transaction due to a system error, the duplicate charge will be refunded.
Service Unavailability: If a booked service (e.g., bus ticket, flight) is cancelled by the service provider, you are eligible for a refund as per the provider's cancellation policy.
Incorrect Amount Charged: If the amount deducted differs from the amount displayed at checkout due to a technical error.

3. Non-Refundable Transactions

The following transactions are generally not eligible for refunds:

Successfully completed mobile recharges and data pack purchases
Utility bill payments that have been confirmed by the service provider
Gift card purchases that have been redeemed or delivered
Cross-border gift transfers that have been credited to the recipient's wallet
Transactions where the user provided incorrect customer details (wrong number, wrong consumer ID, etc.)

Important: Please double-check all payment details before confirming a transaction. REMITNIX cannot be held responsible for payments made with incorrect information provided by the user.

4. Refund Methods

Refunds are processed using the refund-to-source method:

Wallet Payments: Refunded directly to your REMITNIX wallet balance within 24 hours.
Gateway Payments (Card/UPI/NetBanking): Refunded to the original payment method via Cashfree. Processing time is typically 5–10 business days, depending on your bank or card issuer.
Split Payments: The wallet portion is refunded instantly to your wallet, and the gateway portion is refunded to the original payment method.

5. Refund Processing Time

Wallet Refunds: Instant to 24 hours
Bank Account / Card Refunds: 5–10 business days
UPI Refunds: 3–5 business days

                Note: Refund timelines may vary depending on your financial institution. If a refund has not appeared after the stated timeline, please contact your bank first, then reach out to our support team.
            

6. How to Request a Refund

To request a refund:

Navigate to your Transactions page in your REMITNIX dashboard
Select the transaction you wish to dispute
Click "Request Refund" and provide a reason
Alternatively, contact our support team via the Support Tickets feature or email support@remitnix.com

7. Exchange Rate Refunds

For cross-border transactions, refunds are processed at the exchange rate applicable at the time of the original transaction, not the rate at the time of the refund. REMITNIX is not liable for any exchange rate fluctuations between the transaction date and the refund date.

8. Cancellation of Travel Bookings

Cancellation and refund policies for travel bookings (bus tickets, domestic flights, mountain flights) are governed by the respective service provider's terms. Cancellation charges, if any, will be deducted from the refund amount. Non-refundable tickets will be clearly marked at the time of purchase.

9. Disputes

If you believe a refund decision was made in error, you may escalate the dispute by contacting us at support@remitnix.com with your transaction reference number. All disputes will be reviewed within 7 business days.

10. Contact Us

For any questions regarding our Refund Policy, please contact us at our contact page or email support@remitnix.com.